Aspen Technology, Inc. Order Fulfillment Specialist in Bedford, Massachusetts
The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.
As a key member of the Order Operations License Fulfillment Team, this person will have the primary responsibility for the preparation and configuration of AspenTech licensing and software for AspenTech customers. This individual will regularly generate customer-specific licenses and prepare documentation and software for shipment each day, based on orders submitted to Order Fulfillment from Sales and Customer Support Departments.
Actively uses customer order databases (Oracle and Salesforce) for data entry and processing of information used to track order information, as well as the license generation system for generation of license keys, in addition to online export control checking for every order
Prepares license files in a license generation system through the manual entry and further adjustment of license key information based on translating order specifications and implementing published fulfillment rules
Works in a timely manner with high attention to detail in a team environment to prepare orders for customers, and has flexibility for overtime required at end of each quarter
Communicates with various cross-functional groups to resolve outstanding fulfillment issues with respect to an order
Acts as a subject matter expert in support of license file information for groups outside of License Fulfillment
Performs pre-release testing of Oracle and license generation systems
What You'll Need
Minimum Associate Degree required
2+ years’ experience in a license configuration and order management environment
Strong computer skills required as various database systems for license generation, data entry, and software production will be required on various computer systems
Strong knowledge and experience in using MS Office tools such as Excel, Word and Outlook.
Experience in using order entry systems such as Oracle and Salesforce for the processing of orders for customers
Experienced in working in a team environment and directly with internal customers
Excellent and professional written and verbal communication skills
Strong attention to detail and organizational skills
Ability to work under tight deadlines, particularly in the last 2 weeks of each quarter
Demonstrated ability to handle multiple priorities
Ability to work well with limited supervision
Excellent interpersonal skills
No travel required
Some overtime required, especially at end of quarter
While our impact on the world is big, we offer many of the advantages of a smaller organization. Every employee has a real opportunity to make important contributions that directly benefit our customers and drive our success.
AspenTech is thriving, thanks to our relentless focus on innovation and the dedication of our team of world-class experts who speak more than 10 languages and work in 30 different offices worldwide.
AspenTech is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran Status or any other basis protected by federal, state, or local law.
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