Aspen Technology, Inc. Technical Consultant in Beijing, China
The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.
Working as part of a team of Technical Consultants, this role will be required to provide technical support to AspenTech customers for the Supply Chain suite of products (e.g. Aspen PIMS).
Providing “Technical Solutions” to customers for Supply Chain solutions, through remote support telephone, web chat and e-mail.
Maintaining high quality of support experience and KPIs to customers in terms of SLO, Customer satisfaction and Resolution.
Delivering trainings to customers on Aspen PIMS and other Supply Chain Suites of Products. Updating course material for continuous training delivery improvement.
Providing “Consultative Support Services” to customers on-site for Implementation & On-site troubleshooting with a commitment to complete the task on schedule.
Demo Supply Chain Solutions and its features to customers for “Sales Activities Support” and new functions/features adoption.
Create and Publish “Knowledge Base Articles” on Supply Chain Technology for customer's access through online support center.
Participating in Product Testing of future software releases to help drive improved product quality
What You'll Need
What You’ll Need:
Degree in Chemical Engineering or Operations Research
2 – 5 years of relevant experience in consulting or technical support
Ability to learn the designing, modeling and maintaining of decision support systems, either in AspenTech Refinery Supply Chain Planning product (Aspen PIMS) or similar products. Exposure to latest technologies, e.g. PIMS AO (Advanced Optimization), will be an added advantage.
Experience in developing and maintaining planning models for Petroleum refineries and Petrochemical plants. Knowledge and experience in multi period and multi plant planning models is an added advantage.
Competency in the use of Linear Programming techniques and ability to troubleshoot model structural issues.
Knowledge of refinery process operations, scheduling, blending and oil movements
Knowledge of using refinery planning tools for operation optimization and decision support
Understanding of the refinery economics and KPI’s
Knowledge in crude assay management tool of AspenTech or equivalent products will be an added advantage
Strong knowledge in using Excel spreadsheets and VBA. SQL knowledge is an added advantage.
Capability to manage multiple tasks
Fast learner with desire and motivation to learn and adopt cutting-edge technologies.
Desire to learn general knowledge in other technology areas in AspenTech, e.g. MES or Engineering.
Ability and motivation to do self-learning or self-training
A team player with the ability to relate to customers and maintain good working relationship internally and externally.
Strong written and oral English and Chinese communication skills. Additional language skills such as Korean is an added advantage.
Hands-on problem-solving skills with a drive to deliver high quality work.
Willing to travel 30-40% time, both domestic and international.
While our impact on the world is big, we offer many of the advantages of a smaller organization. Every employee has a real opportunity to make important contributions that directly benefit our customers and drive our success.
AspenTech is thriving, thanks to our relentless focus on innovation and the dedication of our team of world-class experts who speak more than 10 languages and work in 30 different offices worldwide.
AspenTech is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran Status or any other basis protected by federal, state, or local law.
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