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Aspen Technology, Inc. Principal Technical Consultant in Houston, Texas

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

Your Impact

The Role

AspenTech is looking for exceptional individuals that can help contribute to its growth. We are seeking a candidate with industrial experience in oil, gas and petrochemical simulation software (Aspen Plus and Aspen HYSYS, Aspen HYSYS Dynamics, Aspen Dynamics, Aspen Custom Modeler, Aspen Economic Evaluation and Aspen Operator Training). The successful candidate will be providing technical support, sales demos and training in Aspen Engineering Suite (AES) through Phone, E-mail, and Web on proprietary AspenTech design and optimization software.

Your Impact

  • Assignments will be varied. Your time will be divided between solving customer technical support problems with our AES software via telephone/web, delivering high quality training on our AES product line and other department projects as needed.

  • Conduct technical case reviews for customers, perform health checks, organize webinars to the customer base on new features introduced in AES software, document the technical issues as solutions. Recommend best practices to the customers on how to achieve more benefits from AES product suite.

  • Drive improvement in our AES software. Provide your own ideas and bring customer feedback to the R&D team to make our products better.

  • Author white paper solution articles for publication to the user community through our support website and AspenTech blog.

  • Have in-depth understanding of the theory and practice in the chemical engineering field as well as the theory behind Aspen Tech modeling products.

  • Serve as technical expert and provide technical leadership in several specialized areas in steady-state or dynamic simulation such as distillation modeling, physical properties, and Visual Basic programming.

  • Mentor junior level customer support engineers or consultants by virtue of broad industrial experience and in-depth product knowledge and skill.

  • Review unresolved issues to ensure proper resolution of customer’s problems and provide second level support to complex problems through broader technical knowledge.

  • Serve as one of the focal points for problem escalation and resolution.

  • Deliver training at all levels, both at customer site or through public course offerings.

  • Beta test pre-released versions of AspenTech software and Perform modeling service projects as needed.

  • Provide first level technical support for customers in product installation, usage, and software licensing. Interprets client needs and identifies solutions to non-standard tasks/queries.

  • Provide public and customer training as needed at Aspen Tech office locations and at customer sites. Occasional overnight travel may be required.

  • Operates under general supervision, prioritizes, organizes own work to deliver to deadlines.

  • Work as a team with other Support Consultants to accomplish the goals and objectives of the support organization. Shares own expertise with others; provides guidance and support to others

  • Demonstrated ability to respond to requests in non-standard situations, investigate, and develop effective solutions to problems.

What You'll Need

What You'll Need

  • BS or MS in Chemical Engineering with strong background in chemical engineering thermodynamics, PhD preferred.

  • 8 - 10 years of industry experience required.

  • Experience with Aspen Plus product family or Aspen HYSYS product family and Dynamics a must.

  • Background or experience in other simulation software preferred.

  • Excellent trouble shooting, communication and customer relationship skills.

  • Preferred experience with VBA and Aspen Custom Modeler.

  • Travel up to 25%, domestic and internationally.

While our impact on the world is big, we offer many of the advantages of a smaller organization. Every employee has a real opportunity to make important contributions that directly benefit our customers and drive our success.

AspenTech is thriving, thanks to our relentless focus on innovation and the dedication of our team of world-class experts who speak more than 10 languages and work in 30 different offices worldwide.

AspenTech is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran Status or any other basis protected by federal, state, or local law.

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