Aspen Technology, Inc. Sr Technical Consultant in Houston, Texas
The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.
Aspen Technology, Inc. is a global leader in design, manufacturing, process control and asset optimization software. We constantly drive innovation in our products to remain the industry leading technology company for the process industries.
We are seeking a Technical Consultant to join our Asset Performance Management (APM) Technical Support team. The ideal candidate should be able to learn new concepts quickly, be an innovative thinker, demonstrate high initiative, have great communication skills and work to the highest ethical standards.
Aspen Technology, Inc. is looking for the right candidate to fill this important position. This is a long-term career with opportunity for growth and development in a cutting-edge engineering technology company.
Assignments will be varied. Your time will be divided between solving customer problems with our APM software via telephone/web, deploying APM software, delivering high quality training on our APM product line and other department projects as needed.
Provide customer specific reviews, health checks and guidance to holistically solve customers’ business problems. Provide specific recommendations for customers to achieve more business value from our products.
Drive improvement in our APM software. Provide your own ideas and bring customer feedback to the R&D team to make our products better.
Serve as a key focal point for problem escalation and resolution
Develop and maintain APM training course materials and curriculum to include newly released functionality and the latest trends in APM methodology.
Author white paper solution articles for publication to the user community through our support web knowledge base.
Test pre-released versions of AspenTech software
Resolve complex issues escalated by frontline technical support
Mentor junior technical consultants
Travel to customer sites if required. Travel is usually less than 25% and may occasionally be international.
What You'll Need
BS in Engineering, Computer Science or related technical discipline. Prior experience with or University coursework in Statistical Methods will be helpful.
Hands-on problem solving skills with a drive to deliver quality work
Strong ability to troubleshoot complex problems with multiple data flows and connections between multiple systems
Excellent communication, interpersonal and customer relationship skills
Be able to work well in diverse teams composed of people with varied backgrounds
While our impact on the world is big, we offer many of the advantages of a smaller organization. Every employee has a real opportunity to make important contributions that directly benefit our customers and drive our success.
AspenTech is thriving, thanks to our relentless focus on innovation and the dedication of our team of world-class experts who speak more than 10 languages and work in 30 different offices worldwide.
AspenTech is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran Status or any other basis protected by federal, state, or local law.
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