Aspen Technology, Inc. Technical Consultant in Pune, India
The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.
Working as part of a team, this role provides technical support to AspenTech customers for the aspenONE suite of products with focus on deployment and Advanced Process Control (APC).
Owns, manage and provide resolutions for technical issues reported by customers via telephone, web chat and e-mail.
Escalation of high priority customer issues on a timely basis.
Creation/update of content for esupport portal (knowledge based articles), elearning and classroom training.
Deliver high quality product training to customers through AspenTech public training facilities or on customer site.
Works collaboratively with Small Medium Business (SMB) sales team, playing a role of solutions consultant, to provide pre-sales technical consultation, account planning and related sales activities necessary to support deal closures.
Participate in beta testing of software releases to help drive product quality.
Onsite support for deployment, critical issues and regular health check visits.
Technical Customer Advocate services to help improve the satisfaction of key customers.
What You'll Need
Bachelor's Degree in Process Engineering (or equivalent).
Minimum 3 years of experience working with process controls in refining or chemical industries.
Experience in and proficient with DMCplus or similar tools to implement or manage process control optimization.
Experience in and proficient with at least 1 programming language: VB, C+/C# or Java.
Knowledge and prior experience with AspenTech APC solution is a plus, particularly DMCplus, DMC3, Aspen Watch and etc.
Experience in customer facing role or similar capacity.
Excellent communication, customer relationship and strong troubleshooting skills.
Strong written and oral English.
Travel, international and domestic, is required.
Able to work collaboratively across various cultures (internally and externally) and in a high-intensity environment.
While our impact on the world is big, we offer many of the advantages of a smaller organization. Every employee has a real opportunity to make important contributions that directly benefit our customers and drive our success.
AspenTech is thriving, thanks to our relentless focus on innovation and the dedication of our team of world-class experts who speak more than 10 languages and work in 30 different offices worldwide.
AspenTech is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran Status or any other basis protected by federal, state, or local law.
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