Aspen Technology, Inc. Sr Technical Consultant in Singapore
The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.
We are now seeking a Technical Support Consultant, to provide technical support and training to customers using the Aspen Technology Supply Chain software suite. Reporting to the Manager, this Consultant is responsible for resolving customer concerns within the assigned customer base to meet or exceed customer service requirements and drive customers’ product usage and adoption.
Work with customers on technical issues received via phone call, web chat and e-mail. Complete research and provide solutions to customers within defined period.
Achieve Support Operational Target and Business KPI like SLO / Customer satisfaction on quarterly and annual basis.
Communicate effectively and efficiently to customers and internal staffs.
Create the product solutions and Knowledge base articles for customer access via Support web site.
Participate with Product Beta testing and help to improve the product quality.
Deliver the product trainings at the office and customer site in Worldwide to meet the demand from customer.
Deliver the training by virtual and face to face.
Knowledge transfer for internal staff.
Training content modification and customization.
Lead/guide team members for improved support operation and training delivery.
Provide necessary Sales Support by Demonstrating Product functions, Demo and presentation.
What You'll Need
BS / B Tech / BE in Chemical Engineering minimum. Master Degree or higher qualification is advantage.
Excellent communication in English language, customer relationship and troubleshooting skills are essential.
Experience in Teaching or training delivery is added advantage.
No restriction for business trip.
Specific Product Knowledge:
Knowledge and working of Process Modeling and Optimization using LP (Linear Programming) is Essential.
Knowledge about Refinery Planning and Scheduling Process and related tools are added advantage.
While our impact on the world is big, we offer many of the advantages of a smaller organization. Every employee has a real opportunity to make important contributions that directly benefit our customers and drive our success.
AspenTech is thriving, thanks to our relentless focus on innovation and the dedication of our team of world-class experts who speak more than 10 languages and work in 30 different offices worldwide.
AspenTech is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran Status or any other basis protected by federal, state, or local law.
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